Plans, billing & data
Get help & support tickets
How to reach the WagePilot team from inside the app, open a support ticket, track its status and reply to us.
Stuck on something, or spotted a problem? Open a support ticket and you’ll reach a real person on the WagePilot team — not a call centre. Tickets live inside your account, so the whole conversation stays in one place.
Open a ticket
- 1
Go to Support
In the left sidebar under Account, choose Support.
- 2
Start a new ticket
Click New ticket, give it a short subject and describe what’s happening — and what you expected instead.
- 3
Set a priority
Use High — blocking my business only when something is stopping you trading (e.g. staff can’t clock in). It moves you up our queue.
- 4
Send it
We’re notified straight away. You’ll see the ticket appear at the top of your list marked Open.
Track and reply
Each ticket shows a status so you always know where it stands:
- Open
- With us, waiting for a first reply or your latest message is unanswered.
- Pending
- We’ve replied and it’s back with you — read our message and reply when ready.
- Closed
- Resolved. Replying to a closed ticket reopens it automatically, so you never lose the thread.
Open any ticket to read the full conversation and reply — exactly like a chat. We’re notified on every reply, and your message bumps the ticket back to the top of our queue.
For urgent account or billing questions you can also email hello@wagepilot.co.uk, but a ticket is usually faster because it carries the context of your account with it.
Common questions
How do I contact WagePilot support?
How quickly will I get a reply?
Can my staff see support tickets?
Still stuck? Email hello@wagepilot.co.uk and a human replies within a working day.
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