The staff app
Cover & swaps
The trading floor for shifts: pick up what’s going, accept a teammate’s cover or swap offer, and hand one of your own shifts to the team or to one person — with your manager keeping the final say.
The Cover tab is where shift changes happen without the group-chat scramble. Pick up an open shift, hand one of yours to a teammate, or swap. Everything you start here is a request that your manager approves at the end, so cover never quietly reshuffles the rota behind anyone’s back.
The at-a-glance strip
- Open to grab
- How many unassigned shifts are going at your sites right now. It pulses when there’s something up for grabs.
- Your offers
- How many cover or swap offers teammates have sent to you, waiting on your yes or no.
Pick up an open shift
The Open shifts section lists unassigned shifts at your sites. Tap Pick up to put your name forward — you’ll see “Requested: your manager will confirm”, and the button switches to Requested so you don’t ask twice. Your manager approves it (choosing between anyone else who also asked). When there’s nothing going, it reads “No open shifts”.
Offers a teammate has sent you
The Offers for you section holds cover and swap requests aimed at you (or opened to anyone). Each shows the shift, who it’s from, and — for a swap — the shift you’d take back “in exchange”.
- 1
Tap Accept
That takes on the shift (or agrees the swap). You’ll see “Accepted: pending manager approval”.
- 2
Your manager approves
Accepting sends it to your manager for the final yes. Once they approve, the rota updates and both of you are notified.
Give away or swap one of yours
The Your shifts section lists your upcoming shifts. Tap Cover / swap on one to open the offer sheet.
In the offer sheet
- Give away
- Hand the shift off. Leave the person as Anyone available to post it to the whole team, or pick one colleague to ask directly.
- Swap
- Trade shifts. Choose a colleague, then choose which of their shifts you’ll take in exchange from the list of their upcoming ones.
- Send
- Sends the offer. A give-away to “anyone” posts it for the team; a targeted give-away or a swap goes to that person.
Track and cancel your requests
Once you’ve offered a shift or asked to pick one up, it appears under Your requests with a status chip — waiting on a teammate, or waiting on your manager. Tap Cancel request to pull it back while it’s still open; you’ll see “Request cancelled” and the shift is yours again.