Exceptions
Late starts, no-shows, missed breaks, working-time limits and pay problems across the team, each one acknowledged or dismissed with a note.
Exceptions (under Checks in the sidebar) lists everything that looks wrong across the team for a period: attendance, working time and pay. Pick the period at the top; every figure follows it.
Finding what matters
- Switch between All, Attendance, Working time and Pay, or choose one Exception type (each shows its count).
- The review filter shows Needs attention (the default), Not reviewed, Acknowledged, Dismissed or Everything.
- Search by person or issue.
- Tiles count late starts and no-shows (when you use the rota), working-time issues (breaks, rest, 48 hours, young workers) and pay issues (approvals, rates, clock-outs).
Each row shows the person, the issue, when it happened, the detail and a link to where it is fixed. Every issue is marked Blocks payroll, Check or Note.
What is checked
| Exception | What it means |
|---|---|
| Late | Clocked in after the rota start plus the grace window. |
| No-show | A published rota shift with no clock-in and no approved leave. |
| Break too short | 20 minutes rest after 6 hours, or 30 after 4.5 hours for under-18s (Working Time Regulations 1998 reg 12). |
| Under 11h rest | Less than 11 hours rest between working days (12 for under-18s). |
| Over 48h average | Averaging over 48 hours a week across the 17-week reference period with no opt-out on file. |
| Over 48h this week | A single week over 48 hours. Lawful if the average stays under 48, but worth watching. |
| Missing clock-out | Still clocked in long after the shift. Blocks payroll. |
| Not approved | Payroll export only pays approved shifts. Blocks payroll. |
| Below minimum wage | The rate on a shift, or pay across the pay reference period, is under the minimum for their age band. Blocks payroll. |
| No pay rate | An hourly worker with a £0 rate. Blocks payroll. |
| Very long shift | Over 16 hours, often a forgotten clock-out closed late. |
| Leave undecided | A leave request in the period is still waiting, and holiday pay depends on it. |
Under-18 and school-age checks, apprentice-rate and sleep-in checks also appear here: see Young and school-age workers and Sleep-in shifts.
Acknowledge or dismiss with a note
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01
Open the review
Use the review action on a row. The dialog names the issue, the person and when it happened.
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02
Write a note
A Note of at least 3 characters is required, for example “Agreed with the team leader, cover arranged”. It is kept with who and when in the activity log.
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03
Choose
Acknowledge means seen and handled outside WagePilot: it still counts, because it is still true. Dismiss means not a real problem: it drops out of the counts but stays under the Dismissed filter. Reopen undoes either.